Can I be sure about my confidentiality?
We are committed to providing a safe and secure online shopping experience and protecting the privacy of our customers. Thus you can be absolutely sure about your confidentiality. Our reputation means a lot for us. All the operations are performed with maximal discretion.
What is my personal information used for?
The minimum information we require is used just to execute your order and to contact you in case something goes wrong.
Will my telephone number be given out to anyone else?
No, your telephone number and other personal information will never be disclosed to any third party. We keep it in our database for future reference, when you make another order with us.
We will contact you just in case we need to verify your order and if there are any Urgent problems with the order.
Do you sell or share information about your customers with other companies?
Our customer's security is our top notch priority. Thus we DO NOT share information about our customers with any third party.
Is my online information secure?
We keep your personal information according to the highest security standards.
We use progressive methods of leakage prevention such as SSL (secure socket layer) protection. This allows to keep information encrypted and proceed credit card transactions in safety.
Can I Return Products If I Am Not Satisfied?
All our products come with 30 DAYS MONEY BACK GUARANTEE.
This means if you are not satisfied with goods quality during the 30 days after receipt, we will accept a return and either exchange the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.
If you experience any problem with a product bought from PoloVogue, contact us first and we will do our best to advise you.
Any returns must be discussed with PoloVogue.com Customer Support in advance, and authorized so they are sent with the correct paperwork.
All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
What About Import Regulations?
We offer shipping worldwide to almost all locations on the planet. (We reserve the right to cancel and refund orders at our discretion, for example where shipping to a remote area is not feasible for any reason.)
Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country-and about the legalities of importing goods into your country.
We are not responsible for confiscated items by your local authorities or any associated costs incurred. Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country)
You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order
updated in 2010