We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used. We also recommend that you keep your order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.
Solutions for Complaints or Disputes:
-Items Not Received
You should know that only after we received your payment, we can ship out your parcel then. You also should know that for all international orders, packages take 7-10 working days to arrive.
Once your parcel shipped, our sales will email you the Tracking number. You can track your parcel Online 24-48 hours later after your package ships.
Here, we strongly recommend you add the shipping insurance when you place the order. If you add the shipping insurance, any missing issues reported and confirmed, we will reship your order immediately.
- If there's a fault with the products, we’ve made it easier!
We’ll give you a replacement or a refund.
-Size Not Fit
We can make FREE Exchange; see more details at “Returns & Exchange”
If you have Any Dispute or complaint can not be solved by our sales, you can directly contact our manager at: @.com
30 days Money Back Guarantee
Most things we sell are covered by our 30-day money-back guarantee, if you are not satisfied with the goods, you can request a return, send back the goods to us unused, in their original undamaged packaging, in a saleable condition, and we'll give you a refund, including partial or full refund. And the precondition is that you have returned part of goods or the whole parcel.
We will refund you the total amount of returned item after we received all the goods in good condition. For the refund of the returned items, customer must afford the return shipping fee.
Original Shipping is not refundable.
*WE CAN NOT REFUND IF YOU DO NOT RETURN THE GOODS.
*we’re sorry but some items like earrings, foot socks and intimate/undergarment can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty.
Termination of Deal
We do honest business many years, and try our best to satisfy all our clients over the world. But in some complicated situation, also may caused by culture misunderstanding, some clients do not satisfy our goods or service. Hereby, we are sorry for that inconvenience. And in this situation, if you not receive the parcel (lost or block by Customs), and you not want us to resend the parcel, we will refund you to terminate the deal between us.